arrow_back

Back to Career

Customer Support Representative (m/fd)

Apply Now

Position Details

person

Full-Time

place

Mannheim

What we offer:

     
  • An open communication culture with flat hierarchies and short decision-making paths in our young company
  • Professional and personal development opportunities in a growing environment
  • Flexible working hours and the opportunity to work on the move
  • Working with the latest technologies and state-of-the-art equipment
  • Regular health offers
  • A wide range of company benefits
  • Regular team events
  • Sustainable mobility options
  • And of course: free drinks and snacks

Your tasks in our team:

  • You manage and handle 1st level support inquiries, troubleshooting, and issue resolutions
  • You field customer inquiries and provide immediate assistance
  • You escalate more complex or technical issues to 2nd level support
  • You ensure diligent follow-ups to confirm that clients have received satisfactory solutions to their problems
  • You close tickets once issues are resolved, ensuring all documentation is accurate and complete
  • You provide 24/7 support to accommodate customer needs across different time zones

Your profile:

  • Degree in IT, business administration or a similar field is preferred  
  • Previous customer support experience is desirable, preferably in a SaaS or technology environment
  • Proficiency in managing and resolving customer requests, with a focus on timely and effective responses  
  • Familiarity with utilizing support tools and platforms to manage tickets and customer interactions
  • Detail orientation with a commitment to thorough documentation and follow-ups
  • Analytical thinking with a focus on improving personal key performance indicators (KPIs)
  • A high affinity for technology and solving technical problems
  • Ability to work flexibly in a 24/7 environment
  • Very good skills in English and German
Whats next

That’s you?
Send us your application

Apply now

About osapiens

We believe that the key to success is to build a diverse and heterogeneous team. A team of different personalities working towards a common, ambitious goal. We know that career paths are not always linear. That is why we give everyone the opportunity to develop and grow according to their individual interests and strengths. This is our DNA - the osapiens code.

Your application as

Customer Support Representative (m/fd)

Upload your documents

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.

Write anything that you want us to know

By sending your application, you agree to our privacy policy.
Thank you very much! We have received your application. Our HR team will contact you soon.
Oops! Something went wrong while submitting the form.

Do you still have questions?

Get in touch with us

Emma Toth

Recruiting Specialist

Feel free to contact for all your career and hiring process related questions!

call

+49 (0) 621 48929131

desktop_windows

career@osapiens.com

Frequently asked questions