Are you reactive or proactive? Proactively ensure supply from production to the end consumer on target levels by monitoring critical assets and infrastructure. Increase your efficiency and the satisfaction of your customers.
Fulfill your due diligence obligations throughout your supply chain to ensure that your business partners operate according to general human rights and environmental protection standards. Ensure compliance with new regulations on supply chain transparency, human rights and environment protection (e.g. the German Supply Chain Due Diligence Act LKSG, the EU Whistleblowing Directive, the forthcoming European Directive on Corporate Sustainability Due Diligence - CSDD, etc.). Enablie best practices for business partner screening (sanctions lists, politically exposed persons, etc.). Predict and prevent risks and vulnerabilities in your entire supply chain. Join the osapiens HUB and enable:
Mark, serialize and Track and Trace every single individual product (item) along its entire journey - from source to recycling and achieve a compliant, secure, and transparent supply chain. Join the osapiens HUB and enable:
Maximize the uptime of your assets. Operate, monitor and maintain all your production and generation assets from one central HUB. IoT-enable and manage your disributed assets centrally. Ensure that assets are operated in accordance with proper work safety procedures and that your maintenance technicians are scheduled and deployed efficiently, with all necessary information available to them at the time of work order execution. Run inspection rounds and preventive maintenance tasks. Join the osapiens HUB and enable:
Always fulfill your customer service expectations and SLAs. Empower your customers with self-service options and AI-driven chatbots and hotlines. Optimize existing service resources and skills while organising and meeting customer appointments. Empower your service desk and your service technicians with real-time data whenever and wherever is required.
Customer self-service portal and service chatbots
Ticketing Portal and case management workflows
Resource Scheduling and Dispatching using Optimisation Algorithms
Remote asset monitoring and preventive service recommendations
Mobile Service Execution
Mobile Meter Replacement and Reading
Service Analytics and service process mining and intelligence