Some of the companies that already rely on osapiens
Track technicians and work progress, so you can respond quickly to issues as they arise and make informed decisions.
Provide technicians with the information and tools they need to avoid repeat visits and fix problems the first time.
Increase customer satisfaction by delivering projects on time and exactly as requested.
To increase your overall frontline productivity, our mobile app allows technicians to easily navigate through tasks.
Connect dispatchers, technicians, and customers to improve the flow of information and simplify service order fullfillment.
Automated planning, scheduling and invoicing of service orders helps reduce operating costs and labour requirements.
Whether you want to create new tickets, track existing ones, or manage your quotes, contracts and invoices, our self-service portal has you covered. Need fast support? No problem, our service chatbot is ready to help.
Our asset browser not only shows the location of equipment at a functional site, but also provides a detailed service history of all past and present work orders associated with each asset. Once a customer's asset has been added, you can monitor performance, identify potential problems and take proactive action before they escalate into costly outages.
Say goodbye to missed appointments and the pain of complex scheduling scenarios. From finding the right technician to optimising schedules and routes, our Planning & Scheduling Cockpit helps your dispatchers make smarter decisions from service order creation to mobile execution.
With our mobile app, technicians can efficiently manage service jobs on the go, with real-time access to job details, inventory, customer information and task instructions. They can also quickly get remote support and access to resolve issues faster and avoid costly delays.
Company News
The EU Deforestation Regulation entered into force on 29 June 2023, companies have to assure their commodities and products are not related to deforestation or forest degradation. By the end of December 2024 (or June 2025 for micro and small businesses), operators and traders in the relevant value chains will have to comply with the due diligence requirements or face significant sanctions.
Company News
Climate change, environmental degradation and growing social injustice are existential threats to Europe and the world. In recent years, the EU has therefore adopted a large number of ESG regulations that have been or will be transposed into national law.
Company News
We are proud to announce that our CEO, Mr. Alberto Zamora, has been invited to take a seat in the European Economic Senate (EES) and is thus a member of the EES with immediate effect.
Find out more about our solutions in a demo tailored to your needs. We are here to help.
osapiens HUB for Service offers a 360-degree view of the entire service process, from the service request to on-site execution, reporting, and billing. It assists in creating service requests and helps dispatchers plan related service orders based on qualifications, schedules, service contracts with SLAs, and geographical information. The mobile device continuously sends information on the progress of service orders, enabling dispatchers to make informed decisions based on real-time data.
osapiens HUB for Service is a standard solution based on best practices and customer feedback. It offers configuration options at various points in the processes for customization. The Smartform Framework allows the extension of different process steps with custom fields and workflows.
External service providers can be integrated directly into osapiens HUB for Service . Each service provider can have its own organization created, and employees and orders can be assigned accordingly. The service provider can access these orders via a portal, assign tasks to their employees, and use the mobile app to work on them. The client retains visibility of the progress and knows when the service provider is at the customer's location. Access can be customized and functions can be activated or deactivated through a role concept.
osapiens HUB for Service does not necessarily require a backend and can be operated standalone. The iPaaS Engine, part of the osapiens HUB, allows seamless and secure integration into various backend systems for data extraction or import. A certified standard connector is available for SAP ECC or S/4HANA, enabling deep integration into business processes.
osapiens HUB for Service is currently available in the following languages:
DE, EN, ES, BR, FR
Additional languages can be made available during the project.
osapiens HUB for Service supports all common devices on the market with the operating systems iOS, Android, and Windows. The mobile application is responsive and adapts perfectly to smartphones, tablets, or laptops.
osapiens is ISO27001 certified and stores data exclusively in Europe. The osapiens HUB is operated near Frankfurt in a data center and can switch to a data center in France in emergencies.